This notice explains how City Explorer Tours processes personal data in connection with its website and local guided tours and experiences. It applies to enquiries, bookings, website use, and related communications for architecture and photo walks in Liverpool.
Personal data is used to respond to enquiries, manage booking and route confirmation, review date and light preferences, arrange practical service details, support website security, and maintain technical delivery. Where relevant, data may also be used to communicate meeting instructions, booking status, and other information needed to provide the requested tour or experience.
We may share limited personal data with service providers that support website hosting, technical delivery, communications handling, and related administrative functions. Any such sharing is limited to what is necessary for the relevant service and is subject to appropriate confidentiality and processing controls.
We may disclose personal data where required by law, court order, regulatory request, or similar legal process. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, users, or others.
We may collect name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to submit. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Most personal data is provided through the contact form, email, phone, or postal correspondence. Technical data is generated automatically when the website is accessed and used, including data needed to support contact form response, website security, and technical delivery.
The confirmed cookie uses are essential site operation and storage of privacy preferences. No analytics or marketing cookies are confirmed as active. If cookie use changes, the relevant categories and controls will be reflected in this policy.
Essential cookies are used to keep the site functioning and to remember privacy preferences. Where browser settings permit, you may block or delete cookies, but some site functions may not operate correctly if essential cookies are disabled.
You may have rights to request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, and objection where applicable. Some requests may be limited by legal obligations or the need to retain records for legitimate business purposes.
To make a privacy request, provide enough information to identify the relevant record and the nature of the request. We may ask for additional details to verify identity and to ensure the request is handled securely and accurately.
We keep personal data only for as long as necessary for the purpose for which it was collected, including handling enquiries, managing bookings, maintaining business records, and meeting legal obligations. When data is no longer needed, it is deleted or anonymised in accordance with our retention practices.
When this policy is updated, the revised version will apply from the stated effective date. Material changes may be brought to your attention through the website or by direct communication where appropriate.
